We are delighted to announce the launch of our Customer Charter, placing our customers at the heart of everything we do and demonstrating our commitment to delivering exceptional service and exceeding expectations.
Implementing a Customer Charter is a key part of our strategy within the Service Excellence pillar, and outlines the standards we aim to uphold in our interactions, clearly communicating what customers can expect from us.
The promises laid out in the charter are the result of consulting with customers to gain insights into the needs and expectations of our diverse customer base and internal workshops with colleagues.
As part of this new charter, we also invited all customers to participate in a Satisfaction Survey to benchmark our current service levels, and we would like to thank everyone who took the time to respond.
We are very pleased with the outcome of the survey for not only highlighting what we are doing well, so we can do more of this, but for also identifying areas where we can improve.
Looking ahead, we are committed to working towards continually improving our service in line with the Customer Charter and we will continue to measure our progress.
If you have any questions or feedback regarding our customer service or the charter, please contact firstname.lastname@example.org.